Cancellation & Refund Policy
- The pricing would vary as per the product and service were chosen by the customer, it is solely the responsibility of the customer to validate and verify before making the payment.
- The total price reflected in your billing will include the price of the course plus any applicable tax; such tax is based on the bill-to address and the tax rate in effect at the time you purchase the course.
- The price for the courses offered by STEAMVIDYA Educational Hub Private Limited may change at any time, and courses do not provide price protection or refunds in the event of a price reduction or promotional offering.
- The service will be limited to the type of product purchased. Irrespective of the type of product purchased, the fulfillment happens online and customers can view the relevant course/product/service under their profile.
- The payment mechanism on the online platform is processed by a third party using a payment gateway and will be governed as per the agreement between the financial institute and the customer. Customers can contact the customer care for an alternate method of payment.
- STEAMVIDYA is not liable for any fraud, unauthorized usage, delay in payment refund, or reduction in refund amount due to this payment gateway.
- It is the customer’s ownership to ensure the Tech Requirements are met before making payment of any of the courses.
- If the customer reaches out to cancel the LIVE sessions due to lack of some problem with the trainer, then the trainer would be replaced with other available trainers at that point in time.
- If the customer reaches out to cancel the LIVE sessions due to some tech issue at their end, then the amount will be converted to credit and can be used to purchase other offerings on the platform.
- If the customer reaches out to cancel the LIVE sessions due to dissatisfaction from the course, they would have to speak to the customer care and explain the reason for cancellation post an action would be taken on mutual agreement.
- The refund, if processed will be initiated in 7 working days form STEAMVIDYA’s end, however it might take time for money to be credited to your account as per the processing time of the payment gateway and your bank.
- Any fees or taxes if deducted during the payment/refund processing will be reduced from the refund amount.
- The Refund, if processed, will be issued only in Indian currency. STEAMVIDYA doesn’t take any responsibility of changes in currency rates.
- The refund, if processed, will be done by using same payment method i.e., payment gateway which had been chosen by customer at the time of purchase. In case of Overseas banks account transfer charges and currency rate variance amount will be deducted from the refunded amount.